PRIVACY POLICY

PRIVACY POLICY

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol address, known as your IP address, which allows us to obtain more details about the browser and operating system you are using.

Email marketing, where applicable: With your permission, we may send you emails about our store, new products and other updates.

SMS marketing, where applicable: By entering your phone number when placing your order, you agree to receive SMS messages, including order tracking messages, abandoned cart recovery messages and promotional offers. SMS messages will not exceed 4 per month. You may unsubscribe at any time by replying STOP by SMS.

ARTICLE 2 – CONSENT

How do we obtain your consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we assume that you consent to us collecting your information and using it for that specific purpose only.

If we ask you to provide your personal information for another reason, such as marketing, we will either ask you directly for your explicit consent or give you the opportunity to refuse.

How can I withdraw my consent?

If, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you may notify us by contacting us at: contact@hovarahome.com.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service and Terms of Sale.

ARTICLE 4 – SHOPIFY

Our store is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage system, databases and general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you complete your purchase through a direct payment gateway, Shopify may store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard, known as PCI-DSS. Your purchase transaction information is retained only for as long as necessary to complete your order. Once your order is complete, your purchase transaction information is deleted.

All direct payment gateways comply with PCI-DSS standards, managed by the PCI Security Standards Council, which is a joint initiative of companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card data by our store and its service providers.

For more information, please refer to Shopify’s Terms of Service or Privacy Policy.

ARTICLE 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

For these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

Please note that certain providers may be located, or may have facilities located, in a jurisdiction different from yours or ours. Therefore, if you choose to proceed with a transaction involving the services of a third-party provider, your information may become subject to the laws of the jurisdiction in which that provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information used to complete your transaction may be disclosed under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or by our website’s Terms of Service and Terms of Sale.

Links

You may leave our website by clicking on certain links on our site. We are not responsible for the privacy practices of other websites and recommend that you read their privacy policies carefully.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted using SSL secure technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally recognised industry standards.

COOKIES

Here is a list of cookies we use. We have listed them here so that you can choose whether or not you wish to allow them.

_session_id: a unique session identifier that allows Shopify to store information about your session, such as referrer and landing page.

_shopify_visit: no data retained, persists for 30 minutes from the last visit. Used by our website provider’s internal statistics tracking system to record the number of visits.

_shopify_uniq: no data retained, expires at midnight, based on the visitor’s location, the following day. Calculates the number of visits to a store by a unique customer.

cart: a unique identifier, persists for 2 weeks, stores information about your shopping cart.

_secure_session_id: a unique session identifier.

storefront_digest: a unique identifier, undefined if the store has a password. It is used to determine whether the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this website, you confirm that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependants under your responsibility to use this website.

ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon being published on the website.

If we make changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it and under what circumstances, if any, we disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue selling products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we hold about you, file a complaint, or simply request more information, please contact our privacy compliance officer at: contact@hovarahome.com.