SHIPPING AND RETURNS POLICY

SHIPPING AND RETURNS POLICY

Returns & Exchanges

At Hovara Home, we do our best to make our product descriptions as detailed as possible so that you have no surprises when you receive our products.

We want our customers to know exactly what they are ordering.

Order Cancellation Policy

We take pride in our ability to process all orders placed on our website quickly.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@hovarahome.com as soon as possible.

Most in-stock items are processed and/or shipped within 12 hours, so it is essential that you contact us within this timeframe so that we can attempt to cancel your order before it is processed and/or shipped.

No cancellation request can be accepted if your order has already been processed.

Address Error

It is your responsibility to check that your shipping address is correct and to contact us as quickly as possible if you need to make any changes.

Such changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information.

We are also not responsible for refused or undeliverable orders, including inaccessible addresses, incomplete addresses or similar issues.

In these cases, parcels may be returned to us, but this is not always guaranteed.

If your order is returned to the sender, we will offer you either a refund of your order, less shipping costs, or a reshipment, depending on your choice.

You are not eligible for a reshipment or refund until your parcel has been received by the sender.

Return Policy

We accept returns* for any reason.

Whether you are dissatisfied or have simply changed your mind, our return policy lasts 30 days from the date you receive your products.

If, for any reason, you are not satisfied, simply complete the return form, sign it, and send it together with your parcel to the address we will provide when you contact our support team.