TERMS OF USE
TERMS OF USE
Our personal data protection policy helps establish a relationship of trust between you and our services, in order to provide you with a positive and fully transparent experience.
Through this policy, we are able to take your requirements into account and meet your expectations.
In order to respect your trust, Pablo Canu guarantees the utmost respect for your personal data, as well as the confidentiality of our customers, hereinafter referred to as “Your Data”.
For full transparency, and to guarantee secure use of our website Hovara Home in all its available versions and related applications, hereinafter referred to as the “Hovara Home Website”, we provide you with information on how we process your data, so that our services always respect your rights.
In this way, we ensure the security, confidentiality and integrity of your privacy and your data across all our platforms.
Our policy and our company guarantee that all necessary precautions are taken to protect all of your data against disclosure, loss or alteration.
This is why we provide you with all the information needed to easily understand how we process your data. This data will only be kept for the time necessary for the management and processing purposes defined below.
You may, of course, access and modify your data at any time, as it will be available in your personal areas on the Hovara Home Website.
For these purposes, we make every effort to comply with applicable data protection law.
Accordingly, Hovara Home undertakes, through this personal data protection policy, to comply with the essential principles of the General Data Protection Regulation and French law on personal data protection.
We provide you with information regarding the existence and methods of the data processing carried out, the rights you have regarding your data, and the way in which these rights may be exercised.
Any information relating to possible transfers to a third country or to recipients is also made available, as well as the retention period for collected data and the security measures implemented.
WHO ARE YOU?
When we refer to “you” in this Personal Data Protection Policy, it is simply because this policy is directly related to you and concerns you as:
a customer of Hovara Home, if you have placed an order on the Hovara Home Website;
a customer of Hovara Home, if you have created a customer account but have not ordered any products or services;
or a visitor of the Hovara Home Website, if you have browsed the website without creating a customer account or placing an order.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the Hovara Home Website using cookies, if you create a customer account on the Hovara Home Website, if you place an order for one of our products or services, or if you agree to subscribe to our newsletters by SMS or email.
Your personal data is used to make browsing the Hovara Home Website easier and to provide you with a more personalised experience.
This allows us to better process your orders, make payment in instalments available where applicable, prevent fraud, issue necessary refunds and manage customer reviews.
3.2. Your browsing on the Hovara Home Website
In order to allow you to browse the Hovara Home Website, we process your data on the legal basis of your consent.
3.3. Processing your orders
In order to manage and process your orders, we use your data.
We use this data to manage mediation, customer relations, including through social networks, our after-sales service and distance selling service, marketing and commercial prospecting actions for the Hovara Home Website, as well as the management, delivery and transport of orders.
The performance of the contract between you and us is the legal basis for processing this data.
Hovara Home’s legal obligation is the legal basis for processing data relating to product recall management.
Depending on the case, your consent or our legitimate interest is the legal basis for processing data relating to marketing and commercial prospecting activities.
Your consent is the legal basis for implementing “flash” payment where applicable.
3.4. Payment in instalments
For orders eligible for payment in instalments and for certain customers, your data may be processed in order to offer this type of payment.
The performance of the contract between you and us is the legal basis for processing this data.
However, your consent remains the basis for processing your banking data.
3.4.1. Klarna
In order to offer you Klarna payment options, we may transfer to Klarna your personal data, including your contact details and order details, so that Klarna can assess whether you are eligible for these options and adapt them to your needs.
Your transferred personal data will be processed in accordance with Klarna’s privacy policy.
3.5. Customer reviews
In order to share your reviews with our customers and visitors, and to allow you to leave a review on the Hovara Home Website, we use your data on the legal basis of your consent or our legitimate interest.
3.6. Payment recovery and fraud prevention
In order to enable payment recovery and fight against fraud, we use your data.
This also allows us to ensure payment security.
The performance of the contract between you and us, as well as the legitimate interest of Hovara Home as data controller, are the legal bases for this processing.
3.7. Advertising management operations of Hovara Home
Advertising management operations for Hovara Home are managed using your data.
This allows us to expand our customer and prospect data, manage prospect maintenance and technical activities, commercial statistics and advertising campaign studies, update prospecting files, manage objections to telephone marketing, send commercial solicitations, organise competitions, lotteries or any other promotional operation, excluding online gambling and games of chance.
The legal bases for the above-mentioned activities are the user’s consent or the legitimate interest of Hovara Home.
WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of Hovara Home.
It is not sent to third parties, except in the cases specified below.
In order to process your orders, your personal data may be transmitted to several service providers specialising in banking transactions, customer relations, after-sales service, delivery, IT development, website management or the provision of warranties or insurance.
For the implementation of payment in instalments, your data may be shared with service providers such as payment and transaction centres, including banks, or call centres for the management of business processes or customer experience.
For customer reviews, your data may be shared with a provider responsible for collecting and processing customer reviews.
The advertising network of Hovara Home may also be managed using your data with advertising network clients and advertisers.
DATA RETENTION
The data collected by Hovara Home is kept only for the time necessary to implement and carry out the operations mentioned in this personal data policy.
We retain certain data collected by Hovara Home for specific periods.
For prospects, data is kept in active archives for 3 years from the last contact with the customer. This data may therefore be accessed by Hovara Home’s services.
We do not carry out intermediate archiving of this data. For data of administrative interest to certain departments, such as litigation, retention periods are determined by the applicable limitation rules.
Regarding orders, your data will be archived in active archives for 5 years from the end of the customer’s order use, and then in intermediate archives for 5 years from the end of the active archive retention period. The same applies to customers.
Regarding banking data, it is archived in active archives for the entire validity period of the bank card, plus one day. No intermediate archiving is carried out for banking data.
Cookies, their use and their retention period are detailed in the “Cookies” section of this policy.
EXERCISING YOUR RIGHTS
6.1. You have the right to request access to, modification and rectification of your Data.
6.2. You have the right to request restriction of the processing of your Data.
Important note: to do so, you must contest the accuracy of your personal data for the period necessary for us to verify its compliance.
You may also request restriction if you believe that our use of your personal data is unlawful and you request restriction of its use rather than deletion.
You may also request restriction if we no longer need to use your data for the purposes mentioned in this policy, but your data is still necessary for the establishment, exercise or defence of legal claims.
Finally, you may request restriction if you exercise your right to object, for the time necessary to determine whether the legitimate grounds we pursue override yours.
6.3. You have the right to request deletion of your Data.
If you request deletion of your personal data, Hovara Home may still retain it in intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.
6.4. You have the right to object to processing carried out for commercial prospecting purposes.
In the case of email prospecting, you may request modification or unsubscribe from newsletters by clicking on the “unsubscribe” link available in all newsletters, or by going directly to the contact page of the Hovara Home Website.
In the case of SMS prospecting, you may unsubscribe by sending the words “STOP SMS” by SMS, or by going to the contact page of the Hovara Home Website.
6.5. You have the right to provide post-mortem instructions regarding the retention, deletion and communication of your personal data.
In the absence of such instructions, your successors and heirs may contact Hovara Home in order to access the use of this data and allow the organisation and settlement of the deceased person’s estate, close the account on the website, or request that the processing of personal data be stopped.
You may also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to request data portability.
6.7. You have the right to withdraw your consent at any time for processing based on consent.
Important note: withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority. In France, this is the CNIL: www.cnil.fr.
To exercise your rights, please send your request, accompanied by your email address, surname, first name, a copy of your identity document and postal address, to the data protection department of Hovara Home by email at: contact@hovarahome.com and/or by post to:
Hovara Home
Pablo Canu
17 rue de Ploërmel
44300 Nantes
France
We will send you a response within a maximum period of one month from the date we receive your request.
COOKIES
7.1. What is a cookie?
When you browse a website such as the Hovara Home Website, the website may, depending on your choices, place a text file on your device, such as your computer, phone or tablet, through your browser.
This text file is called a cookie.
The cookie allows a website such as Hovara Home, during the cookie’s validity or storage period, to identify the device used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in that cookie.
7.2. What are cookies used for on Hovara Home?
Different types of cookies may be classified into categories.
Some cookies are issued directly by Hovara Home and its service providers, while others may come from third-party companies.
7.2.1. Cookies issued by Hovara Home and its service providers
Several categories of cookies may be placed on your device when you browse our website.
7.2.1.1. “Essential” cookies
Essential cookies are necessary to access our website. For example, they allow you to place an order.
Without these cookies, you may experience browsing difficulties on the website and may be unable to place an order.
Essential cookies also allow Hovara Home to monitor website activity.
They may be placed on your device by Hovara Home or by its service providers.
7.2.1.2. “Analytics and Personalisation” cookies
Analytics and personalisation cookies are not mandatory.
They allow us to facilitate your searches, optimise your experience with us, better target your expectations, adapt our offers and improve the organisation of our website.
7.2.1.3. “Advertising” cookies
Advertising cookies are displayed in the advertising spaces on our website.
Their purpose is to improve and optimise your browsing experience by presenting offers and advertisements that are relevant to you.
For this purpose, advertising cookies target your expectations in real time and offer you advertising content adapted to your current interests and preferences, based on your recent browsing history on other websites.
This helps avoid showing you advertising content that is of no interest to you.
At the same time, Hovara Home prefers to show its offers and advertisements to users who are likely to be interested in them.
The advertising content offered may contain cookies issued by Hovara Home, its service providers or third parties through the association of a cookie with an advertiser’s advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our website do so under their own privacy policies.
These cookies are not necessary for the use of our website.
7.2.3. Cookies issued by third-party applications integrated into our website
When browsing our website, we may include third-party applications in order to allow you to share content and/or your opinion from our website with other people, for example when you click on “share” or “like” buttons from social networks.
These social networks may identify you through these buttons, even if you have not used them while browsing the website.
They may do this if, during your last browsing session on the website, you were simultaneously connected to or active on your device through your social network account.
We have no control over the uses they make of the data they collect, or over the data they hold.
To learn more about the use of your data and advertising content, you may visit your social networks and consult their personal data protection policies.
Through these policies, you should be able to manage your settings according to your preferences on each social network account on which you are registered.
Privacy policies of the above-mentioned social networks:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google+: https://policies.google.com/terms?hl=fr
Regarding our advertising network, please note, as mentioned above, that all our advertising spaces may contain cookies from third parties, such as the advertiser behind the advertisement displayed or third-party service providers of the advertiser.
Through these cookies, and during their validity period, they may display advertisements in the spaces provided for third-party advertising, count the number of items they display in our spaces, determine the audience for these advertisements and the number of clicks, claim the sums owed to them and establish their statistics.
They may also know that your device previously visited another website containing one of their advertisements, and may therefore target and personalise their content accordingly.
7.3. Options available through your browser software, such as Internet Explorer, Firefox, Google Chrome, etc.
Your browser software contains many options that you may configure according to your preferences.
Through these settings, you may accept or refuse cookies on your device.
However, if you choose to accept the storage of cookies on your device, then when you visit websites or content containing cookies, they will automatically be stored on your device.
Depending on your preferences, you may choose to activate a reminder asking whether you accept or refuse cookies before they are potentially stored, or to refuse cookie storage each time.
However, it is important to note that the choices you make in these settings may modify or affect your browsing on the Internet or on certain websites or services that require the use of cookies, such as placing an order on our website.
If you choose to refuse cookies on your device or delete those already stored, we accept no responsibility for the consequences of altered operation of our services resulting from our inability to store or access the cookies necessary for their operation.
7.3.1. How to choose your options according to your browser
Different options are available depending on your browser.
To find out more, you may consult your browser’s help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we may share some of your data with third countries, including countries for which the European Commission has not issued an adequacy decision.
In such cases, we take the necessary steps to ensure that this data sharing is carried out in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed, for example through the use of European Commission contractual clauses.
The data protection department may provide you with more information about data transfers upon request.
SECURITY MEASURES
Through the technical and organisational measures we implement, we guarantee a level of security appropriate to the risks to the rights and freedoms of natural persons.
To do so, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, as well as the identified risks.
In addition, we comply with the Payment Card Industry Data Security Standard, PCI DSS, which reflects our commitment to security.
PROFILING AND AUTOMATED DECISION-MAKING
As a result of the automated processing we use, such as profiling, you may be subject to legal effects that affect you.
This is necessary for the conclusion or performance of the contract between you and us.
This is how we are able to offer and carry out automated customer identification and “payment in 4 instalments”.
This operation is based on the analysis of various variables relating to the type of products, the services ordered or the customer profile.
If the risk assessed through these statistics is considered too high, for example due to fraud or non-payment, this payment method will not be offered.
However, if you wish, you may obtain human intervention even where decisions are automated. You may also express your point of view and/or object to the automated decision.
POLICY UPDATES AND REVISION
Our personal data policy will be updated whenever necessary in order to remain compliant with the regulations applicable to the protection of your data, and at least every three years.