RETURN, REFUND AND CANCELLATION POLICY

RETURN, REFUND AND CANCELLATION POLICY

Order Cancellation and Modification Policy

We process and ship all orders very quickly. Therefore, we cannot guarantee that any modification or cancellation will be possible once your order has been placed.

If you wish to modify or cancel your order, please contact our customer service team as soon as possible by email at: contact@hovarahome.com.

We will do our best to modify or cancel your order if it has not yet been processed by our warehouse.

To speed up the processing of your request, please include “Cancel my order” in the subject line of your email, and provide your full name and order number in the body of the email.

Return and Refund Policy

If your order has already been shipped, do not worry. You may still return your item and request a refund, subject to the conditions below.

Our refund policy lasts 30 days.

If 30 days have passed since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in their original packaging. The delivery label on the parcel must also be present and intact.

For obvious hygiene reasons, we cannot accept returns once the product has been used.

Other items that cannot be returned:

• Gift cards

• Digital books

To complete a return, you must provide us with a receipt or proof of purchase.

Refunds, Where Applicable

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.

We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one week.

Shipping costs can only be refunded in the event of cancellation before the parcel has been shipped.

Late or Missing Refunds

Please check your bank account.

Then contact your bank or payment provider.

Processing times generally take 7 to 14 business days.

If you have completed all these steps and still have not received your refund, please contact us at: contact@hovarahome.com.

Late or Missing Refunds, Where Applicable

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card provider, as there may be a delay before your refund is officially posted.

Next, contact your bank. There is often a processing delay before a refund appears.

If, after completing all these steps, you still have not received your refund, please contact us at: contact@hovarahome.com.

Sale Items, Where Applicable

Only regular-priced items may be refunded.

Unfortunately, sale items are non-refundable.

Exchanges, Where Applicable

We only replace items if they are defective or damaged.

If you need to exchange your item for the same product, please send us an email at: contact@hovarahome.com.

Shipping

To return a product, you must contact us by email at: contact@hovarahome.com. We will then provide you with the return procedure and the address of the warehouse able to receive returned parcels.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

You are responsible for paying your own shipping costs when returning your item.

Returned items remain your responsibility until they reach us.

If you are shipping an item worth more than €50, we recommend using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive the item you return.